Terms & Conditions

Fascia & Soffit Guarantee

All complete fascia and soffit replacements supplied and installed by One Stop Services come with a 10-year guarantee covering defects in materials supplied and installation workmanship.

The guarantee begins on the date the work is completed.

The guarantee does not cover damage caused by lack of maintenance, third parties, external factors or existing structural defects unrelated to our work.

Full Gutter Replacement Guarantee

All complete gutter refits supplied and installed by One Stop Services come with a 5-year parts and labour guarantee.

This covers defects in materials supplied and installation workmanship carried out by One Stop Services.

The guarantee begins on the date the work is completed and applies to the complete guttering system installed by our company.

Your Paid Invoice Is Your Guarantee

Your paid invoice is your guarantee certificate.

Once payment has been received in full, your paid invoice serves as confirmation of the work carried out by One Stop Services and as proof of your guarantee.

The guarantee period begins on the date the work was completed, as recorded on your invoice.

Customers should retain their paid invoice for future reference, as it may be requested when making a guarantee claim.

The loss of an invoice does not remove any statutory consumer rights.

Partial Repairs & Replacement Parts

New guttering parts supplied and fitted by One Stop Services are covered against defects in materials and installation workmanship in accordance with applicable statutory consumer rights.

Where new parts are connected to existing or older guttering, our responsibility covers the new parts supplied and our installation workmanship, but not faults arising from the condition of the existing guttering system.

One Stop Services cannot guarantee the condition or remaining lifespan of existing guttering, including old joints, rubber seals, brackets and fittings.

The 5-year full-refit guarantee does not apply to partial repairs or individual replacement parts.

Gutter Cleaning, Maintenance & Guarantee Conditions

All guttering systems require regular cleaning and maintenance to remain in good working condition.

Gutters must be cleaned at least once every 12 months, or twice yearly or more frequently where properties are surrounded by trees or experience excessive leaf and debris build-up.

IMPORTANT – GUARANTEE CONDITIONS

If gutters become full or blocked with leaves, moss, dirt or other debris due to a lack of regular cleaning and maintenance, this will invalidate guarantee cover for faults or damage caused or contributed to by those blockages.

Customers are responsible for ensuring that gutters are kept clear and properly maintained throughout the guarantee period.

Proof of regular gutter cleaning, such as dated invoices, receipts or other reasonable evidence, must be provided when requested in support of a guarantee claim.

One Stop Services will not be responsible under its voluntary guarantee for leaks, overflowing gutters, damaged joints or other problems caused by gutters being left full or blocked through lack of maintenance.

This condition does not affect the customer’s statutory consumer rights or guarantee cover for unrelated defects.

Gutter Cleaning & Existing Joints

Gutter cleaning removes leaves, moss, debris and blockages but does not guarantee that existing gutter joints will remain leak-free.

Gutter joints contain rubber seals which naturally deteriorate over time due to age, weather exposure and general wear and tear.

Cleaning may reveal existing leaks or weaknesses previously hidden by debris.

One Stop Services is not responsible for pre-existing defects or natural deterioration of gutter joints unless damage is caused by our failure to exercise reasonable care and skill.

Any additional repairs or replacement parts will be quoted separately.

Quotations & Agreed Prices

All quotations include the labour and materials necessary to complete the work specified.

No additional charges will be added without the customer’s prior agreement.

If additional work is requested or unforeseen issues are discovered, a separate quotation will be provided by our office.

Any additional costs must be agreed before chargeable work proceeds.

Hidden Damage & Unforeseen Problems

During the removal of old gutters, fascias or soffits, hidden damage may become apparent.

This may include rotten timber, damaged roof felt, broken roof tiles, structural deterioration or other concealed defects.

Where additional work is required outside the original quotation, the customer will be informed and a separate price provided.

No additional chargeable work will be carried out without the customer’s agreement.

If hidden defects make it unsafe or impractical to continue, work may be temporarily suspended while suitable options are discussed.

Access to the Property

Customers must provide safe and reasonable access to the areas where work is to be carried out.

Vehicles, garden furniture, plant pots and other obstructions should be moved where reasonably necessary.

Customers should inform One Stop Services of any known hazards, fragile surfaces or restricted access.

Where access is unsafe or unavailable, work may need to be rearranged.

Weather Conditions & Delays

All external work is subject to suitable weather conditions.

One Stop Services may postpone or temporarily suspend work during heavy rain, high winds, ice, snow or other unsafe conditions.

Customers will be informed of significant delays, and an alternative date will be arranged as soon as reasonably practical.

Payment Terms – Residential & Commercial Customers

Residential Customers – Payment on Completion

All residential customers are required to make payment in full upon completion of the agreed work.

Payment must be made on the same day the work is completed, unless alternative arrangements have been agreed in writing with One Stop Services before work begins.

Commercial Customers – 14-Day Payment Terms

All commercial customers are required to make payment in full within 14 calendar days from the invoice date, unless alternative payment terms have been agreed in writing before work begins.

One Stop Services reserves the right to pursue overdue payments through lawful debt recovery procedures, including applicable statutory interest and recovery costs on qualifying commercial debts.

General Payment Conditions

All quotations include the agreed labour and materials. No additional charges will be made without the customer’s prior approval.

Once payment has been received in full, the customer’s paid invoice will serve as their guarantee certificate.

Any concerns regarding completed work or invoices should be reported promptly so they can be investigated and resolved.

Failure to make payment within the agreed terms may result in lawful debt recovery action.

These payment terms do not affect customers’ applicable statutory rights.

Ownership of Materials

All materials and parts supplied by One Stop Services remain the property of One Stop Services until payment has been received in full, to the extent permitted by law.

In the event of non-payment, One Stop Services reserves the right to pursue lawful recovery of outstanding amounts or materials.

Installed materials will not be removed without the necessary consent or legal authority.

Removal & Disposal of Old Guttering

All old guttering removed as part of an agreed gutter replacement will be taken away and disposed of by One Stop Services.

Removal of other materials, including old fascia boards, soffits or timber, will be included where specified in the quotation.

Customer Responsibilities

Customers must inform One Stop Services of any known issues that may affect the work, including previous leaks, damaged roofing, structural problems or unsafe areas.

Customers should remove or protect fragile items and movable property from the immediate working area.

One Stop Services will take reasonable care to protect the property and surrounding areas while carrying out work.

Existing Roof & Property Conditions

One Stop Services is not responsible for existing defects in roofing, roof tiles, roof felt, brickwork, render, timber or other parts of the property outside the agreed scope of work.

Any existing problems discovered during the work will be brought to the customer’s attention where reasonably practical.

One Stop Services remains responsible for damage caused by our negligence or failure to exercise reasonable care and skill.

Gutter Falls & Drainage

Guttering will be installed or adjusted to encourage rainwater to flow towards the appropriate outlets, taking account of the property’s existing structure.

Existing rooflines, fascia alignment or structural conditions may limit the achievable gutter fall.

One Stop Services cannot guarantee the complete elimination of standing water where this is caused by structural limitations outside the agreed work.

Any identified limitations will be discussed with the customer where reasonably practical.

Heavy Rainfall & Extreme Weather

Guttering systems are designed to manage rainfall appropriate to their size and specification.

During exceptionally heavy rainfall or severe weather, guttering may temporarily overflow if the volume of water exceeds the system’s capacity.

This does not automatically indicate defective workmanship.

Any suspected installation defect will be investigated in accordance with our guarantee obligations.

Repairs to Existing Guttering

Repairs to existing guttering are intended to address the specific issue identified and agreed with the customer.

Repairing one section does not guarantee that other sections, joints or seals will not develop faults in the future.

Where an existing system is in poor condition, One Stop Services may recommend complete replacement.

Completion of Work & Inspections

On completion, customers should inspect the work where reasonably possible and report any concerns.

One Stop Services will investigate and address issues for which it is responsible.

Where appropriate and practical, guttering may be water-tested following installation or repair.

A water test does not guarantee that unrelated faults will not develop in the future.

Guarantee Claims

Customers should contact One Stop Services as soon as reasonably possible after discovering a suspected fault.

Customers may be asked to provide their paid invoice, photographs, details of the issue and evidence of gutter maintenance where relevant.

One Stop Services should be given a reasonable opportunity to inspect the reported problem.

Where a fault is covered by our guarantee, the necessary repair or replacement will be arranged without additional charge.

Guarantee Exclusions

Our voluntary guarantees do not cover faults caused by:

• Failure to carry out reasonable gutter cleaning and maintenance.
• Blockages caused by leaves, moss, dirt or other debris.
• Storm damage, accidental damage or extreme weather conditions.
• Damage caused by third parties or other contractors.
• Unauthorised alterations to installed components.
• Natural deterioration of existing guttering or rubber seals.
• Structural movement or defects unrelated to our installation.
• Faults in existing components not supplied or installed by One Stop Services.

Exclusions apply only where relevant to the cause of the fault and do not affect statutory consumer rights.

Work Carried Out by Other Contractors

One Stop Services cannot guarantee repairs, modifications or alterations carried out by other contractors.

Where third-party work causes damage or faults to our installation, those resulting issues will not be covered by our voluntary guarantee.

Unrelated defects in our original work remain covered where applicable.

Cancellations & Rescheduling

Customers wishing to cancel or rearrange booked work should notify our office as soon as possible.

Where statutory cancellation rights apply, including certain contracts agreed at home, online or by telephone, One Stop Services will comply with the applicable requirements.

Where work begins during a statutory cancellation period at the customer’s express request, reasonable charges may apply where legally permitted and the required information and consent have been provided.

Any cancellation charges must be fair, reasonable and consistent with applicable consumer law.

Deposits

Where a deposit is required, the amount and payment terms will be clearly stated in the quotation.

Deposits will be deducted from the final agreed price.

Any deductions following cancellation will comply with applicable consumer law and reflect reasonable, recoverable costs.

Damage to Property

One Stop Services will take reasonable care when carrying out work at the customer’s property.

Any damage caused by our negligence or failure to exercise reasonable care and skill will be addressed appropriately.

We are not responsible for pre-existing damage or unrelated property defects.

Nothing in these terms excludes liability that cannot legally be excluded.

Complaints & Customer Satisfaction

One Stop Services is committed to providing a professional and reliable service.

Customers who have concerns about completed work should contact our office with details of the issue.

All complaints will be considered fairly, and genuine concerns will be addressed within a reasonable timeframe.

Statutory Consumer Rights

All services will be carried out with reasonable care and skill in accordance with the Consumer Rights Act 2015 and other applicable UK legislation.

The guarantees offered by One Stop Services are additional to customers’ statutory rights.

Nothing within these Terms & Conditions excludes or restricts any consumer rights or remedies that cannot lawfully be excluded.

Acceptance of Terms & Conditions

By accepting a quotation and instructing One Stop Services to proceed, the customer agrees to these Terms & Conditions, provided they have been made available before the contract is agreed.